Return & Refund Policy

Within 30 days of your purchase, you can easily return it for a refund if you're not entirely happy. You can use the guidelines below to file a return request on your order page. We'll try our hardest to comply with your request. First and foremost, please make sure to contact us by email at [email protected].

Return & Exchange Conditions

• Requires return in original packaging.
• Returned items without permission won't be accepted.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was sent. Additionally, you will require the purchase receipt or other proof of purchase.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Policies

Items returned without authorization will not be accepted.

Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.

Costs

• Should the return arise from our errors (such as: defective products, issues with product quality), you will receive a complete reimbursement.
• The customer is responsible for paying the shipping costs if the return is the result of an issue with the buyer (such as not liking or wanting the item, ordering the incorrect product or size).

Non-returnable items:

Sale items and product damage/loss caused by the consumer are unfortunately not returnable.

Exchanges

Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

General Return Process

• Start the process of coming back: Email us at [email protected] Kindly. Send images or videos of the products, together with your order number. In a maximum of three business days, our customer service representatives will ascertain whether your return request is eligible.
• Return the item: If your return is approved, we will provide you with the return address and shipping instructions. Please take note: Unauthorized returns of goods will not be accepted. Although we won't be held accountable for lost returns or exchanges, we advise you to send your return or exchange using a shipping method that includes a signature and tracking information.
• Return or exchange: Upon receipt of your return or exchange, we will examine the item within three to five business days and offer a refund or replacement for the exchange.

Please don't hesitate to get in touch with our customer support team if you need more help or have any queries regarding our returns policy. Our pleasure is to offer you assistance and respond to your inquiries.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	Test Company
Company Address:	Test Company Address (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help